Develop your organisational knowledge to support decision making and innovation …

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• PLS Knowledge Manager Programme
• PLS Innovation Manager Programme
• PLS Benchmarking Manager Programme
• PLS Assessment Manager Programme

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• Analysis and Reporting Programme
• Business Excellence Assessment Programme
• ICE ClientMAP Maturity Assessment Profile Programmes
• Independent Capability Maturity Assessment Programme
• Self Assessment Programme

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• Assessment Tools Development
• Benchmarking T&D*
• Business Excellence T&D
• Self-Assessment T&D
• ICE Client Best Practice T&D

* T&D - Training and Development

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The PLS Knowledge Manager Programme develops a comprehensive approach to business intelligence that enables value to be created from data by providing timely, reliable and relevant information for making strategic, managerial and operational decisions at all levels.

What it does:
PLS Knowledge Manager establishes rigorous and systematic routines as part of the ongoing management and leadership process; assessing performance to establish current position based on facts and data, benchmarking against internal and external best-practices to establish performance gaps, and use of knowledge developed from data to drive innovation, close the gap and raise the bar to achieve performance leadership. Critical to the quality of decision-making, knowledge is the one resource that grows as it is shared.

How it does it:
PLS Knowledge Manager comprises three specific but interrelated techniques; assessments, benchmarking and innovation; that integrate to form an overall knowledge system that feeds information, opportunities for change and innovations into the routine strategy, performance and change management processes of the organisation. The approach is implemented through the establishment of best-practice processes and techniques that are all highly specified and supported by templated tools.

The PLS Innovation Manager Programme puts into place the capability to address opportunities and risks in a systematic and timely manner, enabling the organisation to lead, motivate and inspire innovative solutions as an integral and indeed an expected part of day-to-day business life.

What it does:
All too often organisations treat innovation as just creative and change activities, failing to hard-wire these albeit essential steps into an overall management and leadership context. Without this context, innovation activities become miss-directed, sporadic and largely reactive. PLS Innovation Manager ensures that innovation is delivered as a pipeline of opportunities with ideas filtered and tested for their return on investment, progress is managed and tracked through dynamic (and ideally, digital) dashboards, motivating, inspiring and enabling people to apply their skills and knowledge to solve problems, seize opportunities and create value. Ultimately a culture of continuous innovation is established.

How it does it:
PLS Innovation Manager draws on tried-and-tested best-practices to establish a continuous process linking strategic and operational leadership into management and performance routines. All the essential structures, roles and responsibilities, training and development, processes, techniques and tools are put into place.
Our approach is even more powerful when deployed as the class-leading PLSNet Innovation Manager, our collaborative web-based toolset. Providing features such as an ideas tracker, innovation filter, Return on Innovation Investment calculator and dynamic report creator, the PLSNet Innovation Manager delivers organisation wide transparency and accountability for innovation.
The approach is designed to dovetail into our other key knowledge management processes; benchmarking and assessments; to create an overall capability described in our Flagship Programme, the PLS Knowledge Manager Programme.

The PLS Benchmarking Manager Programme is a structured programme management activity that enables the organisation to evaluate various aspects of its capabilities in relation to appropriate ‘benchmarks’ such as best-practice, competitors and past performance achievements.

What it does:
Benchmarking can mean many things to many people, can be a very costly exercise and is often conducted with poor structure, appearing more like a pleasant day out or a conversation!  PLS Benchmarking Manager is a rigorous, fact based approach designed to identify and implement improvement opportunities for targeted issues in a highly cost effective way. Our approach has been adapted from best-practice organisations and refined through years of practical application. Benchmarking best follows internal assessments to develop skills and demonstrate early improvements. It is said that something approaching 80% of improvements can be achieved from the right sort of internal assessments. Only as organisations aspire to achieve best in class do they need to progress to external benchmarking.

How it does it:
PLS Benchmarking Manager is a highly rigorous, fact based exercise in which the key characteristics of the organisations capability are analysed against benchmarks. The approach uses four straightforward steps including planning, data collection, data analysis and reporting , and the implementation of improvements. The approach is designed to dovetail into our other key knowledge management processes; assessments and innovation; to create an overall capability described in our Flagship Programme, the PLS Knowledge Manager Programme.

The PLS Assessment Manager Programme puts into place the capability to systematically and objectively assess the performance of key strategic and operational aspects of the business against benchmarks, providing insights into issues and opportunities for improvement and stimulating renewed energy in improvement efforts to raise the performance bar.

What it does:
PLS Assessment Manager delivers an approach to a key enabler of continuous improvement in terms of methods, tools and techniques as well as supporting skills, attitudes and behaviours. An organisation cannot improve without a consistent supply of key performance information and managers and leaders are literally working in the dark without reliable and rigouroulsy analysed performance data. Our approach benefits from extensive experience in world-class standards of organisational capability, such as described in the EFQM Excellence Model, and from the many assessments we have carried out all over Europe.

How it does it:
PLS Assessment Manager is a highly specified process together with supporting tools and techniques based on tried and tested best practices. The approach develops the skills, attitudes and behaviours of all role players to ensure that assessments become a routine activity and a common competency amongst the organisations people. The approach is designed to dovetail into our other key knowledge management processes; benchmarking and innovation; to create an overall capability described in our Flagship Programme, the PLS Knowledge Manager Programme.

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• Service Portfolio
• Introduction to TRIMENTIS

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Start to develop performance leadership today …