Following migration of data from existing systems, internal implementation and support teams were fully trained and the entire system was operational and in use by management teams within two weeks.

Priorities

The client was a leading telecommunications provider for business customers in the UK and throughout Europe. Their business had grown rapidly since its inception in the 1990's and was now benefiting from an annual turnover in excess of £0.5 billion and with revenues growing at over 8% per annum.

With more than 1700 employees and an experienced Board of Directors, the client had been delivering innovative and effective solutions to large organisations in the fast changing communications environment. A major part of their business strategy had been focused on investing in and building a state-of-the-art next-generation network, which they delivered faster than any UK telecomms provider had previously achieved for this type of complex infrastructure development.

Their immediate priority was to develop a contract management system that would help to plan, manage and control in excess of 5,000 projects as part of a UK-wide implementation of broadband services for a leading bank.

Our Technology Partner SofTools web-based software platform was selected as a solution to be configured and deployed to support the effective and efficient management of contracts within the clients' broadband implementation programmes.

Approach

Consultants worked with client teams to establish the practical aspects of their contract management process, introducing process improvements to increase speed and reduce errors within what was a large and complex exercise.

Our Technology Partners' technical staff also worked in the client teams to capture technical requirements early in the development process, and to offer concept solutions in real time using their highly flexible platform. The tool was developed off-site and delivered to run on the clients' own intranet, with ongoing support provided as a software-as-a-service solution.

Training was provided to management and operational staff in use of the final tool, and ongoing coaching and support was delivered on an as and when basis to support the smooth transition to the new capabilities within the contract management process.

Results

• The SofTools platform was rapidly configured to reflect the clients contract management process, and the need for regular (daily) data uploads and management reporting.
• Following migration of data from existing systems, internal implementation and support teams were fully trained and the entire system was operational and in use by management teams within two weeks.
• The solution supported the consistent adoption of a best practice approach to contract management without the complexity or detail that often accompanies such initiatives.